Understanding The NDIS Cancellation Policy For Better Plan Management

 In NDIS, NDIS Provider

Just like any service where there are chances of cancellation, so can it be when participants and providers are involved. Sometimes it is from the participant’s end while it can also be from the provider’s side. What to do? What is the NDIS Cancellation Policy? How can you get the best out of it? We will get to know all of it here! 

All About the NDIS Cancellation Policy, In an Easy Way! 

The NDIS cancellation policy has a certain category of cancellations there are two types: Standard cancellations and something called “Short Notice Cancellations”. When a cancellation falls under the short notice category and meets specific conditions, and yes you can claim 100% of the agreed fee for the support. However, if it’s a regular cancellation with ample notice, you cannot claim any of the fees.

Therefore, figuring out if you can claim canceled support boils down to two questions: Is it short notice? And does it meet the necessary conditions? We will help you know all of it. 

Knowing Short Notice under NDIS Cancellation policy

A cancellation is considered short notice when the participant either gives less than seven clear days’ notice or fails to show up for the support within a reasonable time.

Let us know it through a small example. Let’s say that a participant arrives 40 minutes late for their support session, it can be seen as a short-notice cancellation. Another one can be, if they notify about canceling a Thursday 9 am session on the previous Thursday at 3 pm, it’s also considered short notice.

Look What the NDIS Cancellation Policy says! 

Yes, you have a document named “NDIS Pricing Arrangements and Price Limits” which was also updated in 2022. Here in the following points you will get to know what the basic directions are in a simpler manner: 

  • You can only ask for money back if the NDIS rules say so and if you both agreed on it in writing. If you tell the person giving the service more than a week before that you can’t make it, they can’t make you pay.
  • If they manage to find other work for the person who was supposed to help you, they can’t charge you either. But this rule sometimes gets broken, and it’s hard to keep track. The only way to know for sure is to ask.
  • And hey, if they didn’t spend any money on stuff like travel to get to you, they can’t ask you to pay for that.
  • All providers, whether they’re officially registered with the NDIS or not, have to stick to the same pricing rules.

Criteria of Short Notice under the NDIS Cancellation Policy

We understand that you must be thinking if timing is the only recourse in this. Well, yes, but here are some ways you can be very sure of what is “short notice”. A short notice cancellation happens when you don’t tell us you’re canceling at least a week before or you’re super late for your appointment.

But can you always charge for a short-notice cancellation?

Nah, not always. There are some rules to follow:

  1. The NDIS book of prices says you can charge for it.

There are guidelines in the NDIS pricing book that say when you can claim money for a short notice cancellation. It’s important to check those rules to see if your cancellation qualifies.

  1. You and the person getting the service agreed to it in a contract.

When you signed up for the service, you and the person providing it agreed to certain rules. If cancelling at short notice is one of them, then you can charge for it.

  1. You’ve got to pay workers, and they can’t do anything else.

If the person who was supposed to help you can’t do anything else because you cancelled, then it’s fair to charge for the cancellation.

Note: And hey, there’s a special case for group stuff.

If someone bails on a group activity and we can’t find someone else to take their place, everyone else still gets charged. It’s only fair.

General FAQs on NDIS Cancellation Policy

  1. Can I be charged a cancellation fee for any type of cancellation?

No, you can only be charged a cancellation fee if the NDIS Pricing Arrangements and Price Limits allow it, and if the terms of cancellation were outlined in a signed agreement between you and the service provider.

  1. What happens if I give more than seven days’ notice for a cancellation?

If you give the provider more than seven days’ notice before cancelling, they cannot charge you a cancellation fee.

  1. Under what circumstances can a provider not charge a cancellation fee even if I cancel at short notice?

If the provider can find alternative billable work for the staff member who was supposed to provide support, they cannot charge you a cancellation fee. However, this can sometimes be difficult to track, so it’s best to communicate openly with the provider.

  1. Will I be charged for costs the provider didn’t incur, such as travel expenses?

No, you cannot be charged a cancellation fee for costs that the provider did not incur, such as mileage or travel expenses.


So, in a nutshell, it’s all about knowing your rights and making sure everyone plays by the same rules. If you cancel in time or if the provider finds other work for their staff, you shouldn’t have to pay a cancellation fee. Just remember to communicate openly, ask questions if you’re unsure, and build a good relationship with your providers. And always keep in mind that the NDIS rules apply to everyone, no matter if they’re officially registered or not.

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