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Gencare
Where we work · Victoria

A statewide network of care hubs.

One registered NDIS provider, organised across Victoria as a network of regional care hubs — local teams who know your area, coordinated to a single, consistent standard.

NDIS Reg. No. 405 016 1543· valid to 2028
Registered NDIS ProviderIndependently auditedFully insured100% NDIS Worker-Screened
NDIS Quality & Safeguards Commission
How coverage works

State, region, and a team that’s local to you

We deliberately do not spread ourselves thin across the whole country. Instead, Victoria is organised into regional care hubs — so you get statewide consistency and genuinely local people.

One state

Victoria

We are a Victorian provider through and through — focused, not spread thin across the country. Everything is organised under one consistent standard of care.

Many regions

Regional care hubs

Victoria is divided into regional care hubs — the western suburbs, Geelong & Barwon, Ballarat, Bendigo and beyond — each a distinct area with its own local team and rhythm.

Local people

People who know your area

Within each hub, support is delivered by workers who live locally — who know the transport, the services and the community you are part of.

Coverage questions

Support across Victoria, answered

We support participants across Victoria, anchored by our primary hub in Melbourne’s west and growing hubs in Geelong, Ballarat, Bendigo and regional areas. Coverage is broader than any list of suburbs — tell us your town and we will confirm exactly what is available for you.

“Now supporting” means an active local team is delivering the full range of supports. “Expanding” means we are onboarding local workers and accepting new participants now. “Coming soon” means we are in the planning stage — register your interest and you will be first in line when we launch.

That is the goal. Our care-hub model exists precisely so support is delivered by people who live in and know your area — not workers driven in from the city for a single shift.

Sometimes, yes. Supports like Support Coordination can often begin remotely while hands-on local teams are built. We will always be honest about what is realistic for your location.

Care that starts with a conversation.

Tell us what you need. A real person responds within 2 hours — no scripts, no pressure.