NDIS support in Melbourne.
One city, five local areas, support that starts where you already live.
Real, local support across Melbourne.
Melbourne is not one place. Getting to an appointment in Fitzroy is a tram ride; getting to one from Pakenham is an hour and a car. A share house in Richmond and a four-bedroom home in Craigieburn ask completely different things of the person supporting you. So rather than treat the whole city as a single service area, we work across five — the inner city, the north, the east, the south-east and the west — and match support to the one you actually live in.
Our head office is on Flinders Street in the CBD, and the company grew out of Melbourne’s west, where our largest team still works. That west-and-city base is what lets us reach the rest of the metro area properly: coordination that knows the Melbourne service system, and support workers matched to your suburb rather than dispatched across town.
Almost all of our support happens where you are — in your home, at your appointments, out in your community. An office matters for a first meeting if you want one, but it is not where your support lives.
Suburbs & towns across Melbourne
Metropolitan Melbourne, organised into five local areas — choose the one closest to you for suburb-level detail:
Don’t see your area? Melbourne coverage is broader than this list — ask us about your town.
What support in Melbourne really looks like
Five areas, not one city
Support is organised by local area, so the person helping you is matched to your suburb and its realities — not dispatched across town.
A genuinely multicultural city
We match support workers to your language, culture and community wherever we can. In Melbourne that is often possible.
Coordination that knows the system
Melbourne has more NDIS providers, allied health and community services than anywhere else in Victoria. Knowing which ones are worth your plan is the job.
Support where you live
Your home, your appointments, your community. Our offices are for a first meeting if you want one — not where your support happens.
Find your part of Melbourne
Melbourne is too big to treat as one place. Pick the area you actually live in for suburb-level detail and the local realities that shape support there.
A city this big is only ever experienced one suburb at a time. That is the scale support has to work at.
What people ask us for in Melbourne
The supports people across the metro ask for most. What is quickest to arrange depends on which area you are in:
Getting started in Melbourne
Tell us where you are
Your suburb, and roughly what you are looking for. That is enough for us to know whether we can help in Melbourne.
A real person calls back
Within about 2 hours, in business hours. Not a form response — someone who can answer questions.
A free Meet & Greet
At home, somewhere neutral, or over video. No commitment, and no pressure to decide on the day.
You decide what happens
If we are the right fit, we build the support around you. If we are not, we will say so.
Support in Melbourne, answered
We support participants across metropolitan Melbourne, organised into five local areas — Inner Melbourne, Northern Melbourne, Eastern Melbourne, South-Eastern Melbourne and Western Melbourne. The west is where we are headquartered and where our largest team works. Pick the area closest to you for suburb-level detail, or just tell us your suburb and we will confirm what is available.
No. Almost everything we do happens where you are — in your home, at your appointments and out in your community. We have a head office on Flinders Street and local bases at Albion and Fraser Rise if you would like to meet somewhere neutral, but plenty of people never visit one, and that is completely normal.
The standard is. The practicalities are not. Travel time, housing type and which health services you already use all change how support is rostered and delivered, which is exactly why we organise the city into local areas rather than treating it as one block.
Often, yes. Melbourne is one of the most linguistically diverse cities in the world and our workforce reflects that. Tell us what matters to you — language, culture, gender, background — at your Meet and Greet, and we will build your team around it rather than assign whoever is free.
Yes, and you do not need a reason beyond wanting something better. Choice of provider is yours under the NDIS. Check any notice period in your current service agreement and we will coordinate the handover so your supports carry on without a gap.
It depends on the support and the suburb. Support Coordination and Recovery Coaching can usually start quickly because they are not tied to a local roster. Hands-on supports depend on matching you with the right worker near you, which we would rather do well than fast. We will give you a realistic timeframe at your Meet and Greet rather than an optimistic one.
Looking for support in Melbourne?
Tell us what you need — a local Melbourne team member responds within 2 hours.