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1300 247 788
Gencare
Nursing Care

Nursing services in Melbourne, clinical care at home, by registered nurses.

When your needs are clinical, you should not have to trade comfort for quality. Our registered nurses bring genuine clinical care into your home — skilled, safe and warm — so you can stay well, and stay where you belong.

Registered NDIS provider in Melbourne & VictoriaRegistered nursesClinical governance you can trust
Prefer a callback?~2 hours reply
Registered
Care by registered & enrolled nurses
At home
Clinical care where you are most comfortable
Coordinated
Joined up with your whole health team
~2 hrs
A real person responds to your enquiry
Why home, not hospital

The same clinical care — a completely different experience.

For many clinical needs, home is not a compromise. It is better — safer, calmer and more human. Here is the honest contrast.

A hospital or clinic stay

  • Waiting rooms, travel and disruption
  • Unfamiliar faces and a rotating roster
  • A ward built for everyone, not for you
  • Higher risk of infection and distress
  • Time away from home, family and routine

Nursing care at home with Gencare

  • Clinical care that comes to you
  • The same trusted nurses, who know you
  • Your own space, your own routine
  • Lower infection risk, greater comfort
  • Family close, life uninterrupted
Clinical, skilled, at home

What our nurses do

Wound & pressure care

Assessment and management of acute and chronic wounds, dressings and pressure-injury prevention.

Medication management

Administration, monitoring and management of complex medication regimes, safely.

Continence & catheter care

Skilled, dignified continence, catheter and stoma care and management.

Complex & clinical care

PEG feeding, diabetes management, subcutaneous injections and other clinical supports.

Health monitoring

Keeping a skilled eye on your health and acting early when something changes.

Care planning & training

Clinical care plans, and training and supervising support workers to deliver care safely.

Joined-up clinical care

One clinical thread through your whole care

Great nursing is not an island. Our nurses work as the clinical link between everyone involved in your health — so nothing is missed, and everyone is on the same page.

Your nurse
Your GP
Specialists
Hospital
Support workers
Family

Nursing care is likely a good fit if…

  • You have clinical or nursing needs due to your disability.
  • You would rather receive skilled care at home than in a clinic or hospital.
  • You need clinical oversight of complex care or medication.
  • Your support workers need clinical training and supervision.
  • You want your health team joined up around you.

A different support may suit better if…

  • Your needs are everyday personal care — see Daily Living & Personal Care.
  • You need high-intensity daily personal care — see High-Intensity Personal Care.
  • You need mental health recovery support — see Recovery Coaching.
  • You need round-the-clock support broadly — see 24/7 Care.
From first call to ongoing care

How nursing care works

01

A clinical conversation

We start by understanding your health needs, your goals and what is already in place — with your GP and existing team in the picture from the start.

02

Nursing assessment & care plan

A registered nurse assesses your needs and builds a clear clinical care plan — what care is delivered, how often, and by whom.

03

Skilled care at home

Your nurse delivers care in your home on a schedule that suits you, and trains and supervises support workers wherever they are involved.

04

Monitoring & review

We keep a skilled eye on your health, act early when something changes, and review the plan as your needs evolve — keeping everyone in the loop.

Funding, without the fog

How nursing care is funded

Nursing supports can be funded through your NDIS plan where they are reasonable and necessary due to your disability. Here is the plain-English version.

Funded through: Core Supports or Capacity Building, depending on your plan and needs.

Delivered by: Registered and enrolled nurses, under clear clinical governance.

Includes: Direct nursing care, plus care planning and training of your support workers.

We help you: Understand your funding and build the evidence so your plan reflects your real needs.

Registered nurses

Care is delivered by appropriately registered and enrolled nurses — never unqualified staff.

Clinical governance

Clear protocols, supervision and clinical oversight, audited against the NDIS Practice Standards.

Safe & accountable

A registered, independently audited and fully insured provider, with proper safeguarding.

Good questions

Nursing Care, answered

Our registered and enrolled nurses provide wound and pressure care, medication management, continence, catheter and stoma care, complex clinical supports (such as PEG feeding, diabetes management and subcutaneous injections), health monitoring, and care planning — plus training and supervision of your support workers, all in the comfort of your home.

Yes. Clinical nursing care is delivered by appropriately registered and enrolled nurses, under clear clinical governance, supervision and oversight — never by unqualified staff.

Personal care (daily living) is hands-on help with everyday tasks like showering and dressing. Nursing care is clinical — delivered by nurses for health needs such as wounds, medication management and complex care. Many people have both, and our nurses often train and supervise the support workers who provide personal care.

Absolutely. Our nurses act as the clinical thread between everyone involved in your health — your GP, specialists, hospital and support team — so your care is coordinated and nothing falls through the gaps.

Nursing supports can be funded from your Core Supports or Capacity Building budget where they are reasonable and necessary due to your disability. We help you understand your funding and build the evidence so your plan reflects your real needs.

Yes — this is a core part of what our nurses do. Where support workers deliver clinical tasks (such as PEG feeding or bowel care), a registered nurse provides the care plan, training, competency sign-off and ongoing supervision, so the care is delivered safely and to standard.

Our nurses follow clear clinical protocols and escalate appropriately — including to your GP, specialists or emergency services (000) when needed. Nursing care at home complements, and does not replace, emergency medical services; in a life-threatening emergency you should always call 000 first.

Gencare is based in the west of Melbourne and supports participants across Victoria, with our footprint expanding into Geelong, Ballarat, Bendigo and regional areas. Reach out and we will confirm what is available in your area.

Nursing care is for participants whose needs are genuinely clinical — the sort of care that legally requires a registered nurse. Funding usually comes from Core Supports, and an assessment by one of our nurses establishes what your care actually requires before we put a plan in place. If your needs turn out to be better met by a support worker, we will tell you that.

You do not need a GP referral the way you would for a Medicare service — NDIS nursing is arranged through your plan. What we do first is a nursing assessment to establish exactly what your care requires, and we work from any existing care plan your doctors have in place, keeping them informed throughout.

Yes. Coming home from hospital with new clinical needs is one of the most common reasons people call us, and it is usually time-sensitive, so we move quickly — a nursing assessment, a care plan and the right nurse organised so you can leave hospital safely rather than stay longer than you need to.

Clinical care, without leaving home.

A warm, no-pressure conversation about your clinical needs — a real person replies within ~2 hours.