Built to work for everyone.

Accessibility isn’t a feature we bolt on — it’s the point. We design and build this website to be usable by everyone, including people who use assistive technology. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA, and we keep improving as we learn. Accessibility is also part of how we deliver support in person — see communication support and getting to us below.

Use the accessibility control in the corner of any page to switch how the site feels. Your choice is remembered:

• Calm — our default. Gentle, ambient motion and full Aurora depth.
• Focus — flattens distractions and dials back motion for easier reading and concentration.
• Sensory-Friendly — removes animation and ambient effects for a quiet, still experience.

We also respect your device’s “reduce motion”setting — if it’s on, ambient motion is switched off automatically.

• full keyboard navigation, with a visible focus outline on every interactive element;
• a “skip to content” link so keyboard users can bypass the menu;
• semantic structure and ARIA labels so screen readers can describe the page;
• colour and text contrast that targets WCAG AA, with cool, low-glare tones;
• text that reflows and stays readable when you zoom or use a small screen;
• form fields with real labels, autocomplete and clear, announced error messages;
• touch targets sized for comfort, and a focused element is never hidden behind the header.

WCAG 2.2 added new checks on top of 2.1. We’ve reviewed this site against them and made the changes needed, in plain terms:

• Focus is never hidden — when you tab or jump to something, it lands below the sticky header rather than underneath it.
• Bigger targets — buttons and links are large enough to select comfortably, including small controls in the top bar.
• Help in the same place — the phone number and a way to contact us appear consistently in the header and footer of every page.
• No drag-only actions— nothing on the site requires a click-and-drag you can’t do another way.
• No memory tests to get in touch— our forms don’t make you re-enter information you’ve already given, and there’s no puzzle-style login on this site.

The site is built with clean, semantic markup and ARIA, so it’s designed to work with screen readers such as VoiceOver (Mac and iPhone), NVDA (Windows) and TalkBack(Android), as well as browser zoom and speech tools. If your setup doesn’t get along with something here, tell us — we’ll fix it and get you the information you need straight away.

Reaching us should never depend on doing it one particular way. On request we can offer:

• Interpreters— including for languages other than English, arranged for your Meet & Greet and key conversations;
• Easy Read and large print— key information in a format that’s easier to take in;
• Phone and email support — a real person on 1300 247 788 or info@gencareservices.com.au;
• Someone in your corner — a family member, friend or advocate is always welcome to communicate with us on your behalf.

Our offices are wheelchair accessible. And if coming to us is difficult for any reason, you don’t have to — we visit people at home and in the community, so an office visit is never a requirement for getting support. Tell us what works for you and we’ll make it happen.

We’re honest about where we’re still improving. Some embedded third-party content and older documents may not yet fully meet our standard. If you hit a barrier, tell us — we treat accessibility issues as priority fixes and we’ll provide the information you need in another format in the meantime.

If something on this site is hard to use, we want to know. Contact us and we’ll work with you to fix it and to get you what you need straight away:

• Email: info@gencareservices.com.au
• Phone: 1300 247 788 (Monday–Friday, 8am–6pm AEST)

If you’d like support to make contact, an advocate or family member is welcome to reach out on your behalf.

This website partially conformsto WCAG 2.2 Level AA — “partially” because some embedded third-party content and older documents are still being brought fully up to standard. We review accessibility as part of every release and update this statement as things change. This statement was last reviewed on 25 July 2026.