Support to live independently, in the home you already love.
Everyday life is easier with the right help in the right moments. Our Home Care team assists older Australians with personal care, household tasks and everyday activities — at the pace you choose, with your preferences and your independence always in the lead.
Everyday support
At home, your way
Help to keep living the way you want, where you already feel at home.
Home care is practical, everyday support delivered in a person’s own home rather than in a residential facility. It can include a hand with personal care, help keeping the house running, company and conversation, or simply someone reliable to call on for the things that have become harder to manage alone.
The idea is a simple one: small amounts of the right help, in the right places, can be the difference between coping and genuinely living well — while staying in the home, street and community that already feel familiar.
What any one person actually receives depends on their assessed needs, their provider arrangements and how their care is funded. There is no single package that fits everyone, and a good home care provider starts by listening rather than prescribing.
Our Home Care Services.
The exact mix depends on what has actually been assessed or agreed for you — this is the range we draw from.
Personal Care
Respectful, dignified help with showering, dressing, grooming and everyday personal routines — delivered at a pace that respects your privacy and preferences.
Domestic Assistance
A hand with household cleaning, laundry, changing bed linen and the everyday upkeep that keeps a home comfortable, healthy and easy to manage.
Meal Preparation & Nutrition Support
Help preparing everyday meals and keeping a regular eating routine, so good food stays part of daily life without the effort becoming a barrier.
Social Support & Companionship
Friendly company and conversation, and support to stay connected to community activities and the people who matter — because isolation is as real a risk as anything physical.
Shopping & Everyday Errands
Assistance with the grocery run and everyday errands, together or on your behalf, so the essentials get done without becoming a weekly struggle.
Transport Assistance
Support getting to appointments and community activities, so a lack of transport is never the reason something important gets missed.
What is the Support at Home program?
Support at Home is the Australian Government’s current program for government-funded home care. It began on 1 November 2025, replacing the former Home Care Packages Program and Short-Term Restorative Care Programme — so if you have read about “Home Care Packages” elsewhere, that is the previous system, not the one in place today.
Support at Home is designed to help older Australians stay living independently at home for longer, with funding allocated according to an individual’s assessed care needs rather than a one-size-fits-all package.
Access starts with My Aged Care (opens in a new tab), the Australian Government’s central entry point for aged care information and assessment. Registering with My Aged Care leads to an assessment with a qualified assessor, who talks through your situation and helps work out what kind of support is appropriate.
Following an assessment, you receive a written outcome confirming the support you have been approved for. Funding contributions can vary depending on the type of service and a person’s individual financial circumstances, as assessed by the government — Gencare does not set or decide these contributions.
From there, you choose a registered provider to deliver the approved services — this is the point at which a provider like Gencare becomes relevant. If your needs or circumstances change over time, My Aged Care is also the place to arrange a reassessment.
This is general information, not advice about your own entitlements. For current eligibility rules, funding classifications and contribution amounts, the Department of Health, Disability and Ageing (opens in a new tab) and My Aged Care (opens in a new tab) are the authoritative sources — amounts and rules are set by the government and can change. Provider quality and safety across the sector is regulated by the Aged Care Quality and Safety Commission (opens in a new tab).
Home care support may be a good fit if…
- Everyday activities — personal care, housework, meals — have become harder to manage alone.
- You have noticed changes in mobility, energy or confidence doing things independently.
- You want to keep living in your own home, with some extra help in the background.
- A family member or carer could use some additional, reliable support alongside their own.
Worth knowing
- Age alone does not guarantee government-funded support — access to Support at Home depends on an individual assessment, not a birthday.
- Government-funded and privately arranged home care are different pathways with different rules — it is worth understanding which one applies to your situation.
- If round-the-clock or complex clinical care is needed, residential aged care may be the more appropriate conversation to have first.
Two separate paths, one conversation.
Government-funded access runs through My Aged Care’s own assessment. Arranging support with Gencare — whether alongside an approval or privately — is a separate, simpler conversation.
If you’re exploring government-funded support
Contact My Aged Care
Register online at myagedcare.gov.au or call 1800 200 422 to start exploring government-funded options.
Complete an assessment
An assessor visits to talk through your needs and help build a picture of the support that would genuinely help.
Receive your outcome
You get a written outcome setting out what has been approved, and arrange any required financial assessment with Services Australia.
Choose a registered provider
With an approved outcome in hand, you choose the provider you want to deliver your services — this is where Gencare can help.
Arranging support with Gencare
A no-pressure conversation
Tell us what is going on and what kind of help would actually make a difference — there is no obligation attached.
We talk through what fits
We explain, plainly, what Gencare can offer and how it could fit alongside any government-funded support you have or are applying for.
We agree the details together
Services, costs and a service agreement are agreed before anything begins — no surprises.
Support begins
Your support starts once everything is agreed and any necessary approvals are in place.
Home care or residential aged care?
There is no universally right answer — only the answer that fits a particular person’s needs, preferences and support network.
Staying at home, with support
- Remaining in a familiar environment, street and community
- Keeping personal routines, pets and belongings close
- Support shaped around an individual’s own home and habits
- Continuing day-to-day contact with family, friends and neighbours
Residential aged care
- On-site staff and support available around the clock
- A built-in community of staff and other residents
- Often the more appropriate option for complex or high-intensity needs
- A different kind of routine, with less day-to-day independence
The right arrangement depends on care needs, safety, available family support and personal preference — not on a general rule about what is “better.” If you are weighing the two up, that is exactly the kind of conversation worth having with My Aged Care, a GP or a trusted provider before deciding anything.
Supporting someone you love, without losing their voice in the decision.
Arranging care for a parent, partner or relative is rarely simple — practically or emotionally. A few things tend to help.
Watch for the quiet signs
Skipped meals, a house that is harder to keep on top of, missed appointments or a reluctance to leave the house are often the first signals that some extra help would genuinely ease things.
Keep them in the decision
Wherever possible, the person receiving care should be part of choosing what help looks like and who provides it — dignity and autonomy do not stop mattering because someone needs support.
Home care can support carers too
Bringing in some everyday assistance can take pressure off a family member who has been quietly carrying more than is sustainable — asking for help is not a failure, it is good planning.
What to ask a provider
Ask what services are actually included, how staff are screened and trained, how changes in needs are handled, and how complaints or concerns are raised and resolved.
A new service, built on how we already work.
Gencare has spent its time as a registered NDIS provider learning one thing above all: that good support starts with listening, not with a script. Home Care is a new, separate offering built on that same approach — person-centred, practical, and shaped around the individual rather than a standard package.
Our NDIS registration covers disability supports and is regulated by the NDIS Quality and Safeguards Commission. Home Care is a distinct service, delivered under its own aged care approval and regulated separately by the Aged Care Quality and Safety Commission — the two are related in spirit, not in funding rules, and we are careful to keep that distinction clear with every person we support.
If you are exploring Home Care for yourself or someone you care about, we would rather have an honest conversation about whether we are the right fit than make a sale. Reach out, tell us what is going on, and we will tell you plainly what we can and cannot do.
Home Care, answered
A home care provider delivers everyday support in a person’s own home — things like personal care, domestic assistance, meal preparation, companionship, transport and help with errands — so they can keep living independently rather than moving into residential care.
Services vary by provider and by what an individual has been approved or arranged for, but commonly include personal care, domestic assistance, meal preparation and nutrition support, social support and companionship, shopping and errands, and transport assistance.
Support at Home is the Australian Government’s current program for government-funded home care, which began on 1 November 2025 and replaced the former Home Care Packages Program and Short-Term Restorative Care Programme. See My Aged Care (opens in a new tab) for full detail.
Eligibility is decided through an individual assessment arranged via My Aged Care, not by age alone. The assessment looks at a person’s actual care needs and circumstances, and the outcome determines what support is approved.
Start by registering with My Aged Care (opens in a new tab) online or by phone on 1800 200 422. An assessor will arrange a visit, and you will receive a written outcome once the assessment is complete.
Yes — that is the defining feature of home care. Support is delivered in your own home and community, rather than requiring a move into a residential facility.
Home Care Packages was the previous government-funded home care system. Support at Home replaced it on 1 November 2025 with updated funding arrangements, assessment processes and service categories. If you are reading older material about “Home Care Packages,” treat it as describing the former system, not the current one.
It depends on the service type, how it is funded, and your individual financial circumstances, which are assessed separately by the government for anyone accessing Support at Home. For privately arranged home care, costs are agreed directly with the provider. We are always upfront about costs before anything begins.
Family members and carers can absolutely help with the process — contacting My Aged Care, attending assessments and talking to providers — though wherever possible, the person receiving care should stay central to the decisions being made.
Ask what services are actually included, how staff are screened and trained, how the provider handles a change in your needs over time, and how feedback or complaints are handled. A good provider will answer plainly rather than defensively.
Home care supports someone to keep living in their own home, with help brought in around them. Residential aged care involves moving into a facility with on-site staff and support available around the clock. The right choice depends on care needs, safety and personal preference, not a general rule about which is better.
Yes. Gencare is an approved aged care provider, and Home Care is offered as a distinct service alongside our registered NDIS disability supports. The two are regulated separately — NDIS supports by the NDIS Quality and Safeguards Commission, and Home Care by the Aged Care Quality and Safety Commission.
Let’s find the right support, together.
Finding the right help for yourself or someone you love is a big decision, not a quick form. Tell us what is going on — a real person reads every enquiry and replies honestly, no scripts, no pressure.