Medium-Term Accommodation in Melbourne, a safe place to land.
Sometimes your long-term home is confirmed but not quite ready — and you need somewhere safe and supported in the meantime. Medium-Term Accommodation is that bridge: a calm place to stay, for up to 90 days, so a gap never becomes a crisis.
Your stay
A safe place, while plans settle
Where you were
No longer an option
Your MTA stay
Up to 90 days
Your long-term home
Confirmed ✓
While you’re here
Long-term home
Confirmed ✓
Your stay
Up to 90 days
Your home is confirmed — but you have nowhere to be right now.
It is one of the most stressful gaps in the system: your long-term home is sorted, but it is weeks or months away from being ready — and your current situation has ended, or a hospital is ready to discharge you, with nowhere safe to go in between.
Left unmanaged, that gap turns into a crisis: unsafe housing, an extended hospital stay, or a family stretched past breaking point trying to fill it themselves.
Medium-Term Accommodation closes that gap. A safe, supported place to stay while the last pieces of your long-term home fall into place.
A short wait should never cost someone their safety. MTA makes the in-between calm, supported and brief.
A supported bridge, not a waiting room
Medium-Term Accommodation funds a place to stay for up to 90 days when you are waiting to move into a confirmed long-term home. It is about safety and stability in the in-between — with support arranged around you.
A safe place to stay
Suitable, secure accommodation for the gap — so you are never left without somewhere to be.
Support arranged around you
We coordinate the supports you need during your stay, so it is settled, not just a roof.
Up to 90 days
A genuine bridge — time-limited and focused on getting you into your long-term home.
Eyes on the destination
We keep your long-term move on track, so the bridge stays short and the path stays clear.
MTA fits when three things are true.
MTA is a specific tool for a specific gap. Generally, all three of these need to be the case — and we can check yours in minutes.
A confirmed home to move to
You have a long-term housing solution lined up — for example an SDA home — that is confirmed but not yet available.
Ready, but it is not ready
You are ready to move out of your current situation (or be discharged), but your long-term home is not available yet.
No other option in between
You have no other suitable place to stay for the gap — MTA is for when there is genuinely nowhere else.
MTA is likely a good fit if…
- Your long-term home (such as SDA) is confirmed but not yet ready.
- You are being discharged from hospital with nowhere to go in the meantime.
- Your current accommodation has ended or is no longer suitable.
- You need a safe, supported place for the gap — not a permanent home.
- You have no other accommodation option to bridge the wait.
A different support may suit better if…
- You need a permanent home — that is SDA, SIL or a rental, not MTA.
- You just need a short break or respite — look at Respite & Short-Term Accommodation (STA).
- You have no confirmed long-term home yet — let us help you sort that first.
- Your main need is support, not accommodation — look at SIL or daily-living support.
Not sure if MTA fits your gap, or whether STA is the better tool? A quick conversation will sort it — and if MTA is right, we move fast, because timing is everything.
How MTA funding works
MTA is funded in your NDIS plan to cover accommodation during the gap. It is time-limited and focused on the bridge — here is how it works.
Funded for the gap
MTA is funded as accommodation for up to 90 days while you wait for your confirmed long-term home.
Tied to a confirmed home
It is approved when you have a long-term solution lined up but cannot move in yet.
Support is separate
MTA covers the accommodation; the support during your stay is funded through your other supports.
Focused on moving on
We use the bridge to keep your long-term move on track, so the stay stays short.
MTA pays for: Your accommodation during the gap — up to 90 days.
MTA does not pay for: Your support workers (that is SIL or other supports) or everyday living costs.
Time-limited: A genuine bridge to a confirmed long-term home — not ongoing housing.
We coordinate both: Accommodation and the supports you need during your stay.
An urgent conversation
You reach out. We respond quickly — MTA is usually time-sensitive — and assess your situation fast.
The pressure eases.
Step 1 of 5 · scroll to follow the journey
The myths about MTA — and the truth.
MTA is easily confused with respite and crisis housing. Tap each one to see what it really is.
MTA, the Gencare way.
A stressful in-between is exactly when you need a calm, fast team that handles the whole move — not just a bed for the night.
We move fast
MTA is almost always time-sensitive. A real person responds within ~2 hours and we act quickly.
Supported, not just housed
We arrange the supports you need during your stay, so the bridge is genuinely settled and safe.
Eyes on your real home
We keep your long-term move on track the whole time, so the bridge stays as short as possible.
One team for the whole move
MTA, SDA, SIL and supports — coordinated together, so you are never juggling providers in a stressful moment.
Safe & proven
A registered NDIS provider, independently audited and fully insured, with proper safeguards.
Care that is actually warm
A stressful in-between, handled with genuine humanity — you are a person, never a placement.
Medium-Term Accommodation, answered
MTA is NDIS funding for accommodation for up to 90 days when you have a confirmed long-term home to move into but cannot move in yet, and you have no other suitable place to stay in the meantime. It is a supported bridge between where you are now and your long-term home.
They do different jobs. Short-Term Accommodation (STA) provides a short break or respite. MTA bridges the gap to a confirmed long-term home — up to 90 days of accommodation while you wait to move in.
MTA is funded for up to 90 days. It is intentionally time-limited — a bridge to your long-term home, not ongoing housing. We use the time to keep your long-term move on track.
Generally three things must be true: you have a confirmed long-term housing solution lined up, you are ready to move but it is not available yet, and you have no other suitable accommodation option for the gap. We can quickly check whether your situation fits.
No. MTA funds the accommodation during the gap. The support you need during your stay is funded through your other supports (such as SIL). We coordinate both so there are no gaps.
Gencare is based in the west of Melbourne and supports participants across Victoria, with our footprint expanding into Geelong, Ballarat, Bendigo and regional areas. Reach out and we will tell you exactly what is available in your area.
MTA is for participants whose long-term home is confirmed but not yet available, and who have nowhere suitable to stay in the meantime. The key test is that your permanent housing outcome is genuinely identified — MTA is a bridge to something specific, not open-ended accommodation while options are still being explored.
Yes — that is one of the most common reasons MTA exists. If you have been matched to a Supported Independent Living vacancy that is not ready, or an SDA home that is still being built or allocated, MTA can hold the gap so you are not left without somewhere safe. It also covers waits caused by home modifications or a hospital discharge with nowhere to go.
Supports that pair well with MTA
Medium-Term Accommodation across Melbourne and Victoria.
A bridge stay should keep your life intact, not pause it — near your supports, your work, your people. These are the regions our teams cover today.
If your region is not listed, it is still worth asking — our footprint keeps growing, and some supports can start before a local team is fully established. Tell us where you are and we will give you an honest answer about what is available near you.
Facing a gap? Let's bridge it, fast.
A warm, no-pressure conversation — we listen first and act quickly. A real person replies within ~2 hours.