NDIS disability services in Melbourne, under one roof.
From everyday support to clinical care, Gencare brings it all together — so you’re never handed off or left repeating your story to a stranger.
What Gencare is known for.
Support coordination and accommodation are our specialty — the supports families and coordinators come to us for first.
Coordination & Recovery
Support coordination and recovery coaching toward your goals
Homes & Accommodation
SIL, SDA and specialist accommodation supports
Everyday Support
Day-to-day care that builds independence
Clinical & Wellbeing
Nursing and mental health support
The quiet advantage of one provider
Stitching together five agencies for five supports is exhausting — and things fall through the gaps between them. Here is what changes when it is all one team.
One team, one story
Tell us once. Your goals, history and preferences follow you across every support — no repeating yourself to strangers.
Supports that talk to each other
When coordination, daily support and clinical care sit under one roof, they actually join up — fewer gaps, less friction.
Consistent, matched people
The same trusted faces across your supports, chosen around you — not a different agency (and a new stranger) for every need.
One standard, everywhere
Registered, audited and insured across the board — the same rigour whether it is a clean, a coordinator or a nurse.
What "one provider" actually looks like in a week.
It is easy to say supports are coordinated. Here is what it means in practice, using a mix of services a lot of participants end up with.
Say you live in your own place with Supported Independent Living, you get out to a community program twice a week, and a registered nurse visits for wound care. With three separate agencies, that is three rosters that do not know about each other, three sets of notes, and three phone numbers when something changes.
One plan, one picture
Your coordinator can see what every support is actually doing, so your plan is used deliberately — not one budget line burning out while another goes untouched.
Changes travel
If your nurse changes a dressing schedule, the support workers in your home know that day. Nobody has to remember to pass it on, and you do not have to explain it three times.
Shifts that fit around each other
Community access is rostered around your clinical appointments rather than clashing with them — because the same team builds both.
One number when it goes wrong
A worker calls in sick at 6am. You call one number and it is handled, rather than chasing whichever agency was supposed to cover that shift.
None of this requires you to take all your supports from us. Plenty of participants keep an allied health team or a provider they love, and we coordinate around them. The point is that the joining-up is somebody’s job — and that somebody is not you.
Can you access these services?
Most people arrive with the same two questions: am I eligible, and will my funding actually work here? Here are the honest answers before you spend an hour on the phone.
If you have an NDIS plan
You can use any of our services that your plan has funding for. Which supports you can access comes down to the budget lines in your plan — Core, Capacity Building or Capital — rather than anything we decide. If you are unsure what your plan actually covers, bring it to a free Meet & Greet and we will read it with you, in plain English.
However your plan is managed
Gencare is a registered NDIS provider, so we can work with all three management types: NDIA-managed, plan-managed and self-managed. That matters — an unregistered provider cannot support NDIA-managed participants at all. Whichever way your funding is handled, the invoicing is our problem to solve, not yours.
If you are not with the NDIS yet
The NDIS is generally for people under 65 at the time they apply, living with a permanent and significant disability. If you are still working toward access, talk to us anyway — we can point you to the right evidence and the right people, even where that is not a service we deliver ourselves.
If the support is not funded yet
A support you need may simply not be in your current plan. That is not the end of it. We can help you build the evidence to have it included at your next review, or through a change-of-circumstances request if your situation has shifted significantly since your plan was written.
Not sure where you sit? That is genuinely the most common place to start from — and it is exactly what a Meet & Greet is for. Book a free Meet & Greet.
A conversation, not an intake form
You call, email or send the form — and a real person from our team responds, usually within about two hours during business hours. The first conversation is about your situation, not your paperwork.
You are talking to someone who listens, not filling in a portal.
Step 1 of 4 · scroll to follow the journey
Choosing the right support
You do not have to work it out alone. Book a free Meet & Greet and we will listen to your situation and give you an honest read on what fits — even if that is a lighter or different support than you expected. There is no cost and no pressure.
Yes — most people do. Because everything is delivered by one team, your supports (say, SIL plus community participation plus support coordination) are coordinated to work together rather than against each other.
No. If a support you need is not in your plan yet, we can help you build the case to include it at your next review or through a change-of-circumstances request. Start with a Meet & Greet and we will guide you.
Your supports flex with you. As life changes, we adjust — adding, easing or reshaping supports — and, with support coordination, we help make sure your plan keeps pace at review.
Gencare supports participants across Victoria — from our primary hub in Melbourne’s west out to Geelong, Ballarat, Bendigo and regional areas. Tell us where you are and we will confirm what is available near you.
Not at all. Plenty of participants keep an allied health team or another provider they already trust, and we coordinate around them. Choice and control are yours — bundling supports with one provider is an option because it removes work for you, not an obligation.
Yes. Gencare is a registered NDIS provider, which means we can support participants whose plans are NDIA-managed, plan-managed or self-managed. Unregistered providers cannot work with NDIA-managed participants, so registration genuinely matters when you are comparing providers.
It depends on the support. Support Coordination can often begin within days. Hands-on supports like daily living or community access usually take a little longer because we will not send someone who is not properly matched to you. Accommodation supports such as SIL and SDA take longest, since a home has to be right. We will always give you a realistic timeframe rather than an optimistic one.
NDIS support across Melbourne and Victoria.
Support only helps if it reaches you. We are headquartered in Melbourne and deliver across the state through regional care hubs — with workers who live locally and know your area.
If your region is not listed, it is worth asking anyway — our footprint is still growing, and some supports can start before a local team is fully established. Tell us where you are and we will give you an honest answer about what is available near you.
Care that starts with a conversation.
Tell us what you need. A real person responds within 2 hours — no scripts, no pressure.