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1300 247 788
Gencare
Accommodation Assistance

Accommodation assistance in Melbourne, to find the home that fits.

Housing is one of the most overwhelming parts of the NDIS — a maze of acronyms, options and waitlists. We are your guide through it: helping you understand your choices, find a home that fits, and settle in with the right supports around you.

Registered NDIS provider in Melbourne & VictoriaYour options, made clearSettled with support
Prefer a callback?~2 hours reply
Independent
We help you choose, not push our own
Options, clear
Every path explained in plain English
Settled
We coordinate the move and the supports
~2 hrs
A real person responds to your enquiry
The housing maze

So many options — and no one to explain them.

SIL, SDA, MTA, private rental, shared living, staying put with modifications… For something as fundamental as where you live, the NDIS offers a bewildering tangle of acronyms and pathways, and precious little help working out which one is actually right for you.

So people get stuck — stalled by confusion, stranded on waitlists, or pushed into whatever a single provider happens to offer, whether it fits or not.

We do it differently. We sit on your side of the table, explain every option honestly, and help you find and settle into a home that genuinely suits your life — not just whatever is available.

Where you live shapes everything. Choosing it should feel clear and supported — not like guessing in the dark.
The maze, made simple

Your housing options, in plain English.

Five paths, one honest explanation of each — so you can see which fits your life.

Supported Independent Living

Support with daily living in a shared or individual home. The support, not the building.

Specialist Disability Accommodation

A purpose-built, accessible home for very high or complex needs.

Private rental

Your own place in the community, with supports coming to you.

Shared living

A home shared with matched housemates — company and shared support.

Staying put, adapted

Sometimes the right home is the one you have — modified to fit you.

How we help you land

From lost, to home.

Step 1

Understand your options

We explain every pathway in plain English, matched to your needs, budget and goals.

Step 2

Find the right fit

We help you find and secure a home that genuinely suits your life — not just what is available.

Step 3

Coordinate the move

We line up the move and the supports, so nothing falls through the cracks.

Step 4

Settle in well

We support you to settle into your new home and community with confidence.

This is likely a good fit if…

  • You are unsure which housing option is right for you.
  • You need help finding a home that fits your needs and budget.
  • You want support to move and settle in well.
  • You feel stuck or overwhelmed by the housing maze.

Something else may suit if…

  • You need a purpose-built accessible home — see Specialist Disability Accommodation.
  • You are bridging a gap to a confirmed home — see Medium-Term Accommodation.
  • You just need changes to your current home — see Home Modifications.
Funding, without the fog

How housing support is funded

Housing-related support can be funded in several ways depending on your plan and goals. Here is the plain-English version.

Often via: Support Coordination or capacity-building supports in your plan.

The home itself: Is funded separately (e.g. SDA), or paid privately (rent) — we help line both up.

Independent advice: We help you choose the best option for you, not just our own services.

We coordinate: The options, the move and the supports — so you are not doing it alone.

Good questions

Accommodation Assistance, answered

It is support to navigate your housing options — understanding SIL, SDA, rentals and shared living — then finding a home that fits your needs and budget, coordinating the move, and settling in with the right supports around you. We sit on your side and help you choose well.

SDA is NDIS funding for a specialist, purpose-built home for very high needs. Accommodation assistance is the help to work out what suits you and to find and settle into it — whether that turns out to be SDA, SIL, a rental or shared living.

No. We give independent, honest advice and help you choose the best option for you — even if that is not one of ours. Getting you into the right home matters more than filling a vacancy.

Housing-related support is often provided through Support Coordination or capacity-building supports in your plan, while the home itself is funded separately (such as SDA) or paid privately. We help you understand your options and use your plan well.

Gencare is based in the west of Melbourne and supports participants across Victoria, with our footprint expanding into Geelong, Ballarat, Bendigo and regional areas. Reach out and we will confirm what is available in your area.

Most participants working through a housing question can. The support usually draws on Capacity Building funding, and because it is about helping you decide rather than delivering the housing itself, it often starts well before anything is funded or confirmed. If you are unsure whether your plan covers it, ask — that conversation costs nothing.

Accommodation assistance helps you work out where and how you want to live. Supported Independent Living is the day-to-day support you receive once you are living there. One is the decision, the other is the daily reality — and you can use accommodation assistance to explore options that do not involve SIL at all, including private rental or living alone with drop-in support.

Yes, and the sooner you reach out the more options there are. Housing that is breaking down is stressful and time-sensitive, so we treat it that way — helping you understand what is realistic quickly, and coordinating with the right people before a difficult situation becomes an emergency.

With a conversation about where you are now and where you want to be. There is nothing to prepare and nothing to sign — we listen to your situation, lay out the realistic options, and help you take the next step at a pace that suits you. Often just having the maze explained is the relief people are looking for.

Let us clear the air

The myths about housing help — and the truth.

Bad information keeps people stuck in housing that is not working. Tap each one to see the truth.

Let's find you a home that fits.

A warm, no-pressure conversation about your housing options — a real person replies within ~2 hours.