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1300 247 788
Gencare
Refer to Gencare

Refer someone to the right support.

It takes a few minutes. Whether you're referring yourself, a loved one, or a participant you support — we'll guide you, step by step.

Tell us the essentials

A short, guided form — initials only until consent. Your progress saves automatically.

We review quickly

You get a reference number straight away and a coordinator follows up within your timeframe.

We match the right support

A real person guides the next steps — no obligation, completely free.

Urgent? Call 1300 247 788and we'll prioritise it.

Step 1 of 520%

About this referral

Who is making this referral? *

Your progress saves automatically. Initials only until consent.

Everyone’s welcome

Who can make a referral

However you have arrived here, you are in the right place. We accept referrals from anyone — the process adapts to who you are.

Yourself

Referring yourself is completely welcome — you know your needs best, and you can do it in a few minutes.

A family member

Referring a loved one? With their consent we will involve them, and keep you in the loop throughout.

A GP or hospital

Clinicians and discharge teams can refer directly — ideal for planning safe, coordinated transitions home.

A support coordinator

Refer a participant and track every step live, with a reference number and proactive updates.

Why professionals refer to us

A referral you can stand behind

When you refer a participant, your name is on it. Here is what we do to make sure that trust is well placed.

A real reply in ~2 hours

Referrals are acknowledged with a reference number immediately and actioned within about 24 hours — no black hole after you hit submit.

Registered & audited

A registered NDIS provider audited against the Practice Standards, so you can refer NDIA-managed, plan-managed and self-managed participants alike.

Honest about fit

If we are not the right match for a participant, we will say so — and point you elsewhere. Your reputation with your participant is safe with us.

Ready for complexity

Clinical and high-intensity supports, hospital discharge, behaviours of concern — we are set up for the referrals other providers hesitate on.

Supports you can refer for

Support Connection — Level 1Support Coordination — Level 2Specialist Support Coordination — Level 3Psychosocial Recovery CoachingSupported Independent LivingSpecialist Disability AccommodationMedium-Term AccommodationRespite & Short-Term AccommodationAll services →
Before you start

Referral questions, answered

Just the essentials to start — who the referral is for (initials are fine until consent), the kind of support needed, and how to reach you. You do not need the NDIS plan or documents to begin; you can add those securely later.

Yes. If someone is still working toward NDIS access, or is between plans, refer them anyway. We can talk through where they are, point them to the right evidence and people, and be ready to move the moment funding is in place.

Yes, and we prioritise them. Coming home from hospital with new needs is time-sensitive, so flag it as urgent on the form or call 1300 247 788. We can liaise with a discharge team and move quickly so someone leaves hospital safely rather than waiting on a provider.

Yes. Because everything is delivered by one team, you can refer for several supports at once — say Support Coordination plus SIL plus community access — and we coordinate them together rather than making the participant repeat their story to three intake teams.

Yes. The form saves your progress automatically, so you can step away and pick up where you left off — no need to complete it in one sitting.

You receive a reference number straight away (GC-YYYY-XXXXXX), we triage by urgency, and a coordinator follows up within your timeframe — usually within about two hours during business hours.

Only with consent, and always in the way you and they prefer. If you are a coordinator or clinician, we keep you in the loop rather than going around you — you will know what is happening at each step.

None. Making a referral is free and commits nobody to anything. Any supports that follow are drawn from the participant’s existing NDIS funding — a referral simply starts the conversation.

Yes — every referral is handled securely under the Australian Privacy Principles, and initials are used until the participant has consented to proceed.