The home of Gencare.
Our head office on Flinders Street is where governance, quality and leadership come together — the administrative home behind every local care hub across Victoria.
Head Office
Registered office
Address
Level 8, 276 Flinders Street
Melbourne VIC 3000
1300 247 788
Monday–Friday, 8am–6pm AEST
Registered NDIS provider
Behind every local Gencare hub, someone has to hold the whole standard together.
It’s easy to focus only on the local team you meet — and that’s exactly how it should feel. But consistent quality, safety and accountability across every region doesn’t happen by accident. Someone has to own the NDIS registration, the audits, the policies, the incident reporting, the training standards — for every hub, every time.
That’s what our head office on Flinders Street does. It’s not where support happens; it’s what makes sure the support that happens everywhere else meets one, unwavering standard.
“The local hub is where you’re supported. The head office is why you can trust it.”
The registered home behind every care hub.
Level 8, 276 Flinders Street is Gencare’s registered head office — the administrative and governance home behind every regional care hub across Victoria. It’s where our leadership team, quality and compliance functions, and central operations are based.
This isn’t a drop-in support location — participant care happens locally, through our regional hubs and in people’s homes and communities. The head office exists so that whichever hub you work with, you’re backed by the same registered standard, the same governance and the same accountability.
Our leadership and quality teams work from this office to set policy, run internal audits, manage NDIS Commission reporting, and support every regional hub with the training and systems they need — so a participant in Ballarat and a participant in Footscray receive support built on exactly the same foundation.
Looking for support instead? Visit one of our regional care hubs.
Head Office
Level 8, 276 Flinders Street
What happens at our head office
NDIS registration & compliance
Registered NDIS provider, independently audited, with quality and safeguards governed centrally from this office.
Leadership & operations
Our leadership team and central operations are based here, setting the standard every regional care hub is held to.
Partnerships & referrals
Support Coordinators, allied health partners and referral organisations can reach our central team directly from here.
Feedback, complaints & governance
Formal feedback and complaints are handled through this office in line with the NDIS Code of Conduct.
Independent audits
Regularly and independently audited against the NDIS Practice Standards, coordinated from this office.
Policy & training
Sets the training, incident-management and safeguarding policies every regional hub follows.
NDIS Reg. No. 405 016 1543 · valid to 2028. See the NDIS Quality & Safeguards Commission.
The team behind the standard
Leadership team
Sets the strategic direction and standard of care every regional hub is built on.
Quality & compliance team
Owns NDIS registration, independent audits and Practice Standards compliance.
Partnerships & governance team
The first point of contact for Support Coordinators, partners and formal feedback.
What people get wrong about a head office
A registered head office raises a few honest questions. Here's the truth, tap to reveal.
From this office, to every hub, to you
- Tier 01
Registration & compliance
NDIS registration, independent audits and Practice Standards compliance are owned centrally, so every hub starts from the same baseline.
- Tier 02
Policy & training
Safeguarding, incident-management and worker-screening policy is set here and rolled out to every regional team.
- Tier 03
Regional care hubs
Local teams in Western Melbourne, Geelong, Ballarat and beyond deliver support day to day, built on that shared foundation.
- Tier 04
You
Whichever hub you work with, you’re backed by the same registered standard, governance and accountability.
Why families choose Head Office
Registered & audited
A registered NDIS provider, independently audited, with 100% worker-screened staff.
Real families, real reviews
Rated 5★ from 22 verified Google reviews.
One standard, every hub
Centralised governance means the standard you get in any Gencare hub is the same standard, everywhere.
Our registered office, answered
General, partnership & media enquiries
For anything not specific to a regional care hub — partnerships, media, careers or governance — reach our central team here.
Looking for NDIS support, not head office?
Support is delivered locally through our regional care hubs — find the one nearest you.