Now open in the heart of Ballarat.
Our Goldfields care hub has arrived — a genuine local office and team, based on Sturt Street, for Ballarat and the surrounding region.
Ballarat
Regional care hub
Address
706 Sturt Street, Ballarat Business Centre
Ballarat VIC 3350
1300 247 788
Monday–Friday, 8am–6pm AEST
Replies within 2 hours
You shouldn’t have to choose between good support and staying in Ballarat.
For years, families in Ballarat and the Goldfields faced a familiar trade-off: settle for whoever happened to service the region, or accept a rotating cast of workers driven in from Melbourne for a single shift. Neither felt like real, dependable care.
That’s exactly why we didn’t rush this. We spent time building real relationships with local support workers and services in Ballarat before opening our doors — so that from day one, this hub feels like Ballarat’s own, not a Melbourne provider passing through.
“This is a real, local hub — built here, staffed here, for here.”
Real, local support in Ballarat.
Ballarat is one of Victoria’s largest inland cities and the heart of the Goldfields — and Gencare’s regional care hub is now open here, at the Ballarat Business Centre on Sturt Street. It’s the local presence the region has been waiting for: a real office and a real local team, not a rotating roster driven in from the city.
We built this hub deliberately — establishing local support-worker relationships and service partnerships before opening the doors, so care here is genuine from day one, backed by the same NDIS-registered standard as every other Gencare hub across Victoria.
Ballarat’s population continues to grow, and with it the need for a genuine local disability service provider — not just a service area on somebody else’s map. Our Sturt Street office is a statement of intent: we’re staying.
Ballarat
706 Sturt Street, Ballarat Business Centre
What makes Ballarat different
Newly opened, built to last
A genuine Ballarat presence, established properly before opening — not a placeholder while we find our feet.
Local, not fly-in
A consistent local team who live in and know the Goldfields — not workers driven in from the city for a shift.
By appointment on Sturt Street
We meet by appointment so every visit gets the time and attention it deserves.
Backed by our statewide standard
Same NDIS registration, governance and quality standard as every Gencare care hub across Victoria.
Growing a genuine local team
We are actively building a Ballarat-based support-worker team, so care here keeps getting more local over time.
Same standard as every hub
Same NDIS registration, quality systems and worker screening as our established western Melbourne hub.
Meet your local Ballarat team
Ballarat Support Coordinator
Your first local point of contact for coordinating supports across Ballarat and the Goldfields.
Local care & support workers
A growing team of Ballarat-based workers, matched to your needs as our local pool expands.
Intake & Meet & Greet team
Available by phone or in person on Sturt Street to book your first, no-obligation conversation.
What people get wrong about Ballarat
A local office raises a few honest questions. Here's the truth, tap to reveal.
Book a time that suits you
Call, message or use the form below and tell us a little about what you need. There’s no cost and no obligation.
You choose how and when we talk.
Step 1 of 4 · scroll to follow the journey
Suburbs & towns near Ballarat
Our Ballarat hub now supports participants across the Goldfields, with a particular focus on:
Don’t see your suburb? Ask us about your area — coverage is often broader than this list.
Supports available in Ballarat
Every Gencare support is available through Ballarat. These are our flagship, most-requested supports:
Why families choose Ballarat
Registered & audited
A registered NDIS provider, independently audited, with 100% worker-screened staff.
Real families, real reviews
Rated 5★ from 22 verified Google reviews.
Built here, staying here
A genuine Ballarat office and a growing local team — not a fly-in service from the city.
Visiting Ballarat, answered
Ready to meet your local Ballarat team?
Tell us a little about what you need — a local team member responds within 2 hours, and we’ll book a free, no-obligation Meet & Greet at a time that suits you.
Looking for support in Ballarat?
Tell us what you need — a local Ballarat team member responds within 2 hours.