24-hour disability care in Melbourne, support at every single hour.
For higher or complex needs, care cannot clock off at 5pm. Our 24/7 support means someone trusted is always there — through the day, through the night, through the hard moments — so you are safe, and your family can finally rest.
The needs that do not sleep — and the families who cannot either.
For some, support is not a few hours a week — it is the difference between safe and not, at 3am as much as 3pm. A seizure in the night. A fall on the way to the bathroom. Medication that cannot wait until morning. Needs that simply do not keep office hours.
And so, too often, it falls to family — a parent sleeping with one ear open for years, a partner who has forgotten what a full night feels like. Love carries it, until love is running on empty.
24/7 care exists so that no one has to hold that alone. A trusted team, awake and ready at every hour, so the person is safe — and the people who love them can finally, truly rest.
Peace of mind is not knowing nothing will go wrong. It is knowing that if it does, someone trusted is already there.
Support that spans the whole day — and the whole night
24/7 care is continuous, consistent support delivered across every hour, shaped around your needs. Whether that is active help through the day and an awake worker overnight, or a mix that flexes with your rhythm, someone trusted is always on hand.
Active daytime support
Hands-on help through the day — personal care, meals, activities and getting out.
Active-overnight care
A worker awake and available through the night, for needs that cannot wait until morning.
Sleepover support
A worker who stays overnight and is there if you need them — safety and reassurance while you sleep.
A consistent team
A rostered team of trusted workers who know you well — never a parade of strangers.
What round-the-clock actually looks like.
From the first light to the smallest hours, support flows with your day — including the part most providers leave uncovered.
Morning
Waking, showering, medication and breakfast — a calm, unhurried start to the day.
Daytime
Meals, activities, community, appointments — support through the busy hours.
Evening
Dinner, winding down and getting ready for bed, gently and safely.
Overnight
A worker awake or on-call through the night — for medication, repositioning, safety and reassurance.
24/7 care is likely a good fit if…
- You have needs that continue through the night as well as the day.
- You need active-overnight or sleepover support to be safe.
- A family carer is exhausted from providing round-the-clock care.
- You want the safety of a consistent team at every hour.
- You are living in your own home or SIL and need full coverage.
A different support may suit better if…
- You need a few hours of help a week — see Daily Living & Personal Care.
- You need a short break for carers — see Respite & Short-Term Accommodation.
- You mainly need coordination of supports — see Support Coordination.
- Your needs are clinical nursing specifically — see Nursing Care.
Not sure exactly what coverage you need — active overnight, sleepover, or a mix? A Meet & Greet will map your day and night with you, honestly, and shape support around it.
How 24/7 care is funded
Round-the-clock support is funded from your Core Supports budget, based on an assessed roster of care across your whole day and night. Here is how it works.
Your day & night assessed
We map exactly what support you need across every hour — clearly, with evidence.
A roster of care
This becomes a roster — day support, overnight type (active or sleepover) and ratios — which sets the funding.
Funded from Core
The roster and quote go to the NDIA; once approved, the funding sits in your plan (often via SIL).
You stay in control
You see how support is delivered, and we adjust the roster as your needs change.
Funded from: Core Supports, based on an assessed roster of care (often through SIL).
Overnight types: Active-overnight (worker awake) or sleepover (worker stays, available if needed).
Sharing lowers cost: In shared homes, overnight support can be shared across housemates.
The goal: Safety and dignity at every hour — for you, and rest for your family.
A real conversation
You reach out. Within ~2 hours a real person responds — no scripts, no pressure. We listen first.
The weight starts to lift.
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The myths about 24/7 care — and the truth.
Round-the-clock support is widely misunderstood. Tap each one to see what it is really like.
24/7 care, the Gencare way.
The same team, day and night
Consistency you can feel — including your overnight workers. Trusted faces at every hour.
Safe when it matters most
Clear plans for the harder moments, screened workers, and someone always ready to respond.
Radical transparency
Through Gencare OS, families can see support and notes as they happen — reassurance, even at 2am.
Rest for the whole family
When we hold the nights, the people who love you can finally sleep. That matters to us too.
One joined-up team
24/7 care, SIL, nursing and coordination — connected, so nothing falls through the gaps.
Care that is actually warm
Round-the-clock does not mean clinical and cold. Every hour is held with genuine humanity.
24/7 Care, answered
Continuous support across the whole day and night: active support through the day (personal care, meals, activities, community) and overnight support — either active-overnight, where a worker is awake and available, or sleepover, where a worker stays and is there if you need them. It is delivered by a consistent, rostered team who know you well.
Active-overnight means a worker is awake and available all night, for needs that occur through the night (medication, repositioning, seizures, frequent assistance). Sleepover means a worker stays overnight and sleeps, but is there and ready if you need them. We help you work out which suits your needs — and it can be a mix.
They often go together. SIL is the NDIS funding for daily support in your home, which can be delivered around the clock; “24/7 care” describes the continuous roster itself. We help set up both the right arrangement and the right funding.
Wherever possible, yes. We protect continuity across the whole roster — including nights — so you have a small, consistent team of trusted workers rather than a rotating cast of strangers.
It is funded from your Core Supports budget based on an assessed roster of care across your day and night (often through SIL). Shared arrangements can lower the cost. We help build the evidence so your plan genuinely reflects your needs.
Absolutely. Round-the-clock support is designed to lift the weight off family carers, not push them out. With consent, families stay in the loop through Gencare OS and remain partners in care.
Gencare is based in the west of Melbourne and supports participants across Victoria, with our footprint expanding into Geelong, Ballarat, Bendigo and regional areas. Reach out and we will confirm what is available in your area.
It is for participants who need someone available at any hour — because of clinical needs, seizure or choking risk, significant mobility needs overnight, or safety concerns that do not stop at bedtime. Funding comes from Core Supports. The assessment that matters is what actually happens overnight, which is why we ask about it in detail rather than assuming.
Supports that pair well with 24/7 care
24/7 support across Melbourne and Victoria.
Round-the-clock support needs real local depth — enough trained workers nearby to cover every shift, including the ones nobody planned for. These are the regions our teams cover today.
If your region is not listed, it is still worth asking — our footprint keeps growing, and some supports can start before a local team is fully established. Tell us where you are and we will give you an honest answer about what is available near you.
Let's make sure someone is always there.
A warm, no-pressure conversation about your day and night — a real person replies within ~2 hours.