Complex care, safely and with dignity.
When personal care is clinical or complex, "trained enough" is not good enough. Our workers are specifically competency-assessed and overseen by registered nurses — so the most complex care is delivered safely, and always with your dignity at the centre.
Your care team
Competency-verified
Complex care leaves no room for guesswork.
When care involves a PEG tube, a tracheostomy, complex bowel care or high-risk medication, the stakes are simply higher. A worker who is well-meaning but under-trained is not a kindness — it is a risk to your safety, and it can cost you your peace of mind.
And yet families are too often left hoping the person turning up really does know what they are doing, with no way to be sure. That uncertainty is exhausting, and it is unfair.
High-intensity care removes the guesswork. Every complex support is delivered by a worker specifically assessed as competent for it, under the oversight of a registered nurse — so you can relax, knowing it is genuinely safe.
Skilled, careful hands are not a luxury in complex care. They are the whole point.
The high-intensity supports we are competent for.
Every one of these is delivered only by workers specifically assessed as competent for it — never by guesswork.
Safety is a system, not a promise.
Complex care is only as safe as the system behind it. Here is ours.
Competency-assessed
Every worker is assessed as competent against the NDIS High Intensity Support Skills Descriptors for your specific supports.
Registered-nurse oversight
Clinical oversight, protocols and supervision from registered nurses — never unqualified, unsupervised care.
Your individual care plan
Care is delivered to a plan built around you, with your health team, and reviewed as your needs change.
Ongoing training
Skills are refreshed and re-assessed, so competence is current — not a certificate from years ago.
High-intensity personal care is likely right if…
- Your personal care needs are clinical or complex.
- You need supports like PEG feeding, tracheostomy or complex bowel care.
- You need workers specifically trained and assessed for high-intensity supports.
- You want clinical oversight alongside your everyday care.
Another support may suit if…
- Your needs are standard daily living support — see Daily Living & Personal Care.
- You need registered nursing specifically — see Nursing Care.
- You need round-the-clock support broadly — see 24/7 Care.
How high-intensity care is funded
High-intensity supports are funded from your Core Supports budget at the high-intensity rate, reflecting the extra skill and training required. Here is the plain-English version.
Funded from: Core Supports, at the high-intensity daily activities rate.
Reflects: The extra skill, training and oversight complex care requires.
Delivered by: Competency-assessed workers under registered-nurse oversight.
We help you: Make sure your plan reflects the real intensity of your needs.
High-Intensity Personal Care, answered
Complex care, in the safest hands.
A warm, no-pressure conversation about your care needs — a real person replies within ~2 hours.