High-intensity personal care in Melbourne, safely and with dignity.
When personal care is clinical or complex, "trained enough" is not good enough. Our workers are specifically competency-assessed and overseen by registered nurses — so the most complex care is delivered safely, and always with your dignity at the centre.
Your care team
Competency-verified
Complex care leaves no room for guesswork.
When care involves a PEG tube, a tracheostomy, complex bowel care or high-risk medication, the stakes are simply higher. A worker who is well-meaning but under-trained is not a kindness — it is a risk to your safety, and it can cost you your peace of mind.
And yet families are too often left hoping the person turning up really does know what they are doing, with no way to be sure. That uncertainty is exhausting, and it is unfair.
High-intensity care removes the guesswork. Every complex support is delivered by a worker specifically assessed as competent for it, under the oversight of a registered nurse — so you can relax, knowing it is genuinely safe.
Skilled, careful hands are not a luxury in complex care. They are the whole point.
The high-intensity supports we are competent for.
Every one of these is delivered only by workers specifically assessed as competent for it — never by guesswork.
Safety is a system, not a promise.
Complex care is only as safe as the system behind it. Here is ours.
Competency-assessed
Every worker is assessed as competent against the NDIS High Intensity Support Skills Descriptors for your specific supports.
Registered-nurse oversight
Clinical oversight, protocols and supervision from registered nurses — never unqualified, unsupervised care.
Your individual care plan
Care is delivered to a plan built around you, with your health team, and reviewed as your needs change.
Ongoing training
Skills are refreshed and re-assessed, so competence is current — not a certificate from years ago.
High-intensity personal care is likely right if…
- Your personal care needs are clinical or complex.
- You need supports like PEG feeding, tracheostomy or complex bowel care.
- You need workers specifically trained and assessed for high-intensity supports.
- You want clinical oversight alongside your everyday care.
Another support may suit if…
- Your needs are standard daily living support — see Daily Living & Personal Care.
- You need registered nursing specifically — see Nursing Care.
- You need round-the-clock support broadly — see 24/7 Care.
How high-intensity care is funded
High-intensity supports are funded from your Core Supports budget at the high-intensity rate, reflecting the extra skill and training required. Here is the plain-English version.
Funded from: Core Supports, at the high-intensity daily activities rate.
Reflects: The extra skill, training and oversight complex care requires.
Delivered by: Competency-assessed workers under registered-nurse oversight.
We help you: Make sure your plan reflects the real intensity of your needs.
High-Intensity Personal Care, answered
The NDIS defines high-intensity supports as those needing extra skill or training — including complex bowel care, catheter care, enteral (PEG) feeding, tracheostomy management, ventilation, complex wound care, subcutaneous injections, severe dysphagia and mealtime management, diabetes management and epilepsy/seizure management. They must be delivered by workers specifically trained and competency-assessed for them.
Every worker is competency-assessed against the NDIS High Intensity Support Skills Descriptors for your specific supports, works to an individual care plan, and is overseen by registered nurses with clear protocols and supervision. Skills are refreshed and re-assessed so competence stays current.
Standard daily living care covers everyday tasks like showering and dressing. High-intensity personal care involves clinical or complex supports that carry higher risk and need specific competency and oversight. Many people have both, and our high-intensity workers often deliver everyday care too.
High-intensity personal care is funded from your Core Supports budget at the high-intensity rate, which reflects the extra skill required. We help you make sure your plan reflects the real intensity of your needs.
Usually, yes. Our high-intensity workers are also skilled in everyday personal care, so one trusted person can support both your complex clinical needs and your daily routine — protecting continuity and meaning you do not have to manage a rotating cast of different workers.
We are well suited to this. We work with your hospital and health team to understand your new supports, build an individual care plan, and have a competency-assessed worker (with registered-nurse oversight) ready — so coming home is safe rather than frightening.
Gencare is based in the west of Melbourne and supports participants across Victoria, with our footprint expanding into Geelong, Ballarat, Bendigo and regional areas. Reach out and we will confirm what is available in your area.
It is for participants whose personal care involves clinical tasks — PEG feeding, tracheostomy care, complex bowel care, seizure management, ventilation support and similar. Funding usually comes from Core Supports. What sets it apart is not the funding but the worker: high-intensity supports must be delivered by someone assessed as competent for that specific task, with registered nurse oversight behind them.
In many cases, yes. Our registered nurses can train and sign off family members or informal carers to safely carry out specific high-intensity tasks, with proper oversight and a clear plan. It is a genuine option where you would rather your own people handle some of your care — and we make sure it is done safely, not informally.
Continuity matters most in complex care, so we plan for it rather than scramble. You have more than one worker trained and competency-assessed on your specific supports, so a familiar, properly-qualified person can step in — nobody unassessed is ever sent to deliver a high-intensity task.
The myths about complex care — and the truth.
These misconceptions steer people away from support they are entitled to. Tap each one to see the truth.
High-intensity personal care across Melbourne and Victoria.
Complex care depends on a trained, competency-assessed worker being genuinely close by — including at short notice. These are the regions our teams cover today.
If your region is not listed, it is still worth asking — our footprint keeps growing, and some supports can start before a local team is fully established. Tell us where you are and we will give you an honest answer about what is available near you.
Complex care, in the safest hands.
A warm, no-pressure conversation about your care needs — a real person replies within ~2 hours.