You're in the driver's seat.
At Gencare, support is built around your goals, your routine and your choices — not the other way around. We are here to help you live the life you want, on your terms.
Your supports, your way
You decide everything
Talked about. Talked over. Rarely asked.
If you have an NDIS plan, you have probably sat in a room while other people discussed your life — your needs, your risks, your “best interests” — as though you were not there. Decisions made for you, not with you. Supports that arrived on someone else’s schedule, delivered someone else’s way.
It is exhausting, and it is backwards. The whole point of the NDIS is choice and control — your choice, your control. A plan is meant to be a set of tools you direct, not a list of instructions you follow.
Gencare is built around that idea, all the way down. You set the goals. You choose the people. You decide the schedule. We bring the skill, the reliability and the backup — and then we get out of your way.
You are not a case to be managed. You are a person with a life to lead — and the say over how it goes.
Your choice. Your control. Your life.
Your goals matter
We build a personalised support plan around what you actually want to achieve — big or small.
Real choice
Choose your support workers, manage your schedule and adjust your plan whenever life changes.
Full visibility
See your visits, notes, goals and progress the moment they happen — no chasing, no black box.
Dignity, always
Support delivered with warmth and respect, by people who see you as a person — never a task.
Your rights under the NDIS
These are not favours a provider grants you — they are your rights. A good provider simply honours them. Here is what the NDIS guarantees you.
Choose your providers
You decide who delivers your supports — and you can change providers if a fit is not right. Nobody can lock you in.
Choose (and change) your workers
You have a real say in who comes into your home and your life. If a match is not working, you can ask for someone else.
Direct your own plan
Your goals drive your plan. You choose how your funding is managed — NDIA, plan- or self-managed — and how supports are delivered.
Dignity of risk
You have the right to make your own decisions — including the right to take reasonable risks and learn from them, like anyone else.
Be treated with respect
Free from abuse, neglect and discrimination — with your privacy, culture and identity respected, always.
Speak up safely
You can give feedback or complain — to us, or directly to the NDIS Commission — without any effect on your supports.
Your personalised dashboard
After onboarding, everything about your supports lives in one calm, private place — built to be simple, accessible and genuinely useful.
Your activity feed
A live timeline of service notes, bookings, goals and updates — your whole journey in one view.
Message your team
Real-time, secure messaging with your coordinator and workers — reach the right person, fast.
Track your goals
See your goals, progress and how your supports line up to your NDIS plan.
What you can get support with
Whatever your goals — a home of your own, getting out more, building skills, or steadying your mental health — there is a support for it. Explore a few of the most common:
Four steps, and you’re in the lead.
Tell us about you
Share your goals, needs and what a good day looks like — no jargon, at your pace.
We match your support
We find workers and supports that fit your personality, routine and goals.
You review & approve
Nothing happens without your say-so. You meet your team and decide.
You're onboarded & in control
Your dashboard, your schedule, your supports — running the way you want them.
The things participants ask us most
Ready to take the lead?
Create your participant account, or ask someone to make a referral for you. A real person replies within ~2 hours.