A home you can walk through, and a team who already know you.

SIL is NDIS-funded support with everyday tasks in your own home — things like cooking, cleaning, personal care, medication prompts and building life skills — so you can live as independently as possible. It can be delivered in a shared home or in your own place, from a few hours a day up to 24/7 support.

No — and this is the most important thing to understand. SIL is the support (the people who help you), not the house. SIL funding does not pay rent or living costs. The home itself is funded separately, often through Specialist Disability Accommodation (SDA), a private rental, or a shared living arrangement.

SIL is funded from your NDIS Core Supports budget. The cost is based on a "roster of care" — the hours and support ratios (1:1, 1:2 or 1:3) you need across a typical week and night. The NDIA reviews this against what is reasonable and necessary for you before approving the funding in your plan.

No, but sharing is common because it is efficient and can be genuinely social. Shared support ratios (e.g. 1:2 or 1:3) lower the cost per person and often build in company. If living on your own is right for you, SIL can support that too — we match the model to you.

Yes. Choice is the heart of good SIL. At Gencare we carefully match housemates and support workers on personality, routines and values — and we protect continuity so you see the same trusted faces. You are never simply "placed".

SIL is generally for people with higher daily support needs who want to live independently — often those moving out of the family home, hospital or aged care, or who need overnight or 24/7 support. The NDIA assesses eligibility based on your support needs and goals. The quickest way to know is a free Meet & Greet, where we will give you an honest read on your options.

It varies with your situation, housing and NDIA timelines, but the journey usually runs across several weeks: an initial conversation and Meet & Greet, an assessment of your support needs, home and housemate matching, then settling in. We keep you informed at every step and move as quickly as a good match allows.

Your roster of care is reviewed as you grow. Many people need less support over time as their skills and confidence build; others need more for a season. We adjust with you and work with the NDIA at plan reviews so your support always reflects real life.

SIL is not something you apply for on its own — it is assessed as part of your NDIS plan. In practice that means gathering evidence of your daily support needs (usually occupational therapy and allied health reports), building a roster of care that shows the support you need across a typical week, and putting that case to the NDIA at a planning meeting or plan review. It is detailed work, and it is exactly what a Support Coordinator or our team can prepare with you. You do not have to build the case alone.

Yes. If your needs change — more support, less support, or a different living arrangement — you can request a review rather than waiting for your scheduled one. This is called a change of circumstances. The NDIA will want evidence of what has changed, which is one reason we keep clear records of the support actually delivered. If things shift, tell us early and we will help you make the case.

Yes. Gencare is headquartered in Melbourne and our largest, most established team works across the western suburbs — with our footprint actively expanding into Geelong, Ballarat, Bendigo and regional Victoria. Tell us where you are and we will give you an honest answer about what is available near you.

Availability changes week to week, and we would rather tell you the truth on the phone than publish something that goes stale. Call us or send the form and we will tell you exactly what is open today — including if the answer is nothing right now.

Seven, all in Melbourne’s west: Deanside and Fraser Rise near Caroline Springs, Albion beside Sunshine, Cobblebank out past Rockbank, and homes in Melton, St Albans and Tarneit. Deanside is a four-bedroom shared home with places open, and Albion is a deliberately quiet two-participant home about five minutes from Sunshine Station. Our support teams work more broadly across Victoria, but those seven are the homes we operate.

No. None of our homes is SDA-registered. SDA is separate funding for a purpose-built, specially designed dwelling. Ours are accessible and single-storey, but they are not SDA properties — if your plan is built around SDA funding, we will say so on the first call rather than waste your time.

No — and it is the most important thing to understand. SIL is the support, not the house. SIL funding does not pay rent, board, food or bills. The home is funded separately, often through SDA, a private rental or a shared living arrangement.

The NDIA funds SIL for people who need support through the day and overnight — generally around the clock. If someone only needs a few hours of help a day or a week, a daily-living support is usually the better and far cheaper fit. We will tell you which one we think applies.

Yes, and so can the people already living there. Under the NDIS Practice Standards, current residents must have their views and preferences documented and considered before someone new moves in. Everyone meets before anything is decided.

Yes. Walking through the home is the whole point — you should never be asked to commit to a house you have not stood in. A visit carries no obligation whatsoever.

Deanside and Albion are both pet-friendly. It depends on the pet and on the people already living there, so it is a conversation rather than an automatic yes — but the answer is not no. Ask us about a specific home.

SIL is funded from your NDIS Core Supports budget, based on a “roster of care” — the hours and support ratios you need across a typical week and night. The NDIA reviews that against what is reasonable and necessary before approving it. We can help prepare the case, but only the NDIA decides.