A SIL home in Fraser Rise.
In the Caroline Springs area, among newer homes and young families.
One home, described properly — what it is, how you get around it, and who to ask. The wider explanation of Supported Independent Living lives on the main page, linked below.
The home at a glance
We are still documenting this home properly. Ask us and we will tell you everything — bedrooms, access, who lives there now and what is open.
Details last checked 14 August 2026
The house is where it happens. The support is what it is.
You can tour a beautiful home and still have no idea what living there would actually be like, because that depends entirely on the people who turn up each day. So here is the support itself, in plain terms.
Personal care
Showering, dressing, grooming and continence support — with privacy, patience and no rush.
Meals and nutrition
Planning, shopping and cooking together, building kitchen confidence rather than handing over a plate.
Health and medication
Medication prompts and administration, appointments, and coordination with your health team.
A clean, calm home
Cleaning, laundry and household tasks — and the skills to take more of them on yourself.
Life skills
Budgeting, routines, cooking, travel and communication. Capability that grows week by week.
Connection and community
Support to see friends, get to activities, join in, and feel part of your own neighbourhood.
Getting around
Help with transport and travel training, so the world outside the front door stays reachable.
Overnight support
Sleepover or active overnight support, so the house feels safe at three in the morning too.
How the support is actually staffed
Ratios matched to real need
Support can be one-to-one or shared with housemates. Your roster of care sets which, based on assessed need — not on what happens to be convenient.
The same faces, deliberately
Continuity is protected fiercely. A rotating cast of strangers is the single most common complaint about SIL, and it is a staffing choice, not an inevitability.
Through the night
Sleepover and active overnight support are available where the assessed need is there.
One team, not five
Support work, coordination and allied health can sit under one roof, so you are not repeating your story to a new organisation every time something changes.
SIL is the support. SDA is the building.
These two get mixed up more than anything else in the NDIS, and the difference decides what you can actually ask for. Tap through each one — it takes about thirty seconds.
Supported Independent Living
The support — the people who help you live day to day, in whatever home you are in.
- What it pays for
- Your support workers and the help they provide. Not rent, board, food or bills.
- How long
- Ongoing, reviewed as your needs change
Gencare provides SIL
This is what we do. Seven homes across Melbourne’s west, and the teams who support them.
Worth saying plainly: neither of our homes is SDA-registered. They are accessible, single-storey homes where we deliver SIL. If your plan is built around SDA, we are not the right fit for the housing — and we would rather you knew that here than after three phone calls.
The short version, from us.
Explaining SIL well takes longer in writing than it does on camera. These are from Gencare’s own channel, and nothing loads from YouTube until you press play.
Is SIL worth exploring for you?
This will not tell you whether you are eligible — only the NDIA can decide that, and anyone who claims otherwise is guessing. What it will do is tell you honestly whether this is the right conversation to be having at all.
How much help is needed at home during the day?
Things like personal care, meals, medication, getting organised.
What this is, and is not
An educational guide based on how the NDIA generally describes SIL. It is not an assessment, not advice, and not a decision about your funding. Nothing you choose here is sent anywhere unless you go on to contact us.
Can you picture it?
Not whether you qualify — that is the NDIA’s question, and this page has been careful not to pretend otherwise. Just whether, having seen the rooms and the street and an ordinary Tuesday, you can imagine any of this being yours.
The hardest part is trust.
So here is what families and coordinators say after they have made the leap with us — and a rating you can check yourself, on Google, in about ten seconds.
When Liam first moved out, I could not sleep past 2am. The first time a worker posted a check-in photo and updated his medication log on Gencare OS, I slept through the night — for the first time in two years.
“For the first time, my home actually feels like mine. I cook, I host friends, I run my own days.”
“As a support coordinator, I refer to providers I can trust to actually communicate. Gencare is the one I never have to chase — the transparency is a different league.”
“The housemate matching is what sold me. They did not just fill a room — they found my son people he genuinely gets along with. The house feels like a home.”
What happens after you get in touch.
Sending an enquiry does not start a process you cannot see or stop. Here is the whole of it.
- 1
You tell us what you are looking for
A name and a number is enough. If you tapped a question above, it comes with you — you do not have to explain it twice.
- 2
You get a reference you can check
Every enquiry gets its own reference. You can look it up any time to see where it got to, without ringing to ask.
- 3
A real person reads it and calls you back
Not an autoresponder and not a call centre — someone who knows this home. We do not publish a response time we cannot stand behind, so we will simply say we get to enquiries quickly.
- 4
We talk it through, and say so if it is not right
You can bring family, a support coordinator, or a list of awkward questions. If Fraser Rise is not the right home for the person you are asking about, we will tell you that rather than book a viewing.
Exactly how it goes depends on your circumstances — what someone needs, what their plan covers, and what they want to ask first.
You do not have to decide today.
You can read the page and leave. You can ask one question and go quiet for a month. You can visit twice. None of that costs you anything, and none of it commits you to us.
Deciding with someone else?
Send them the home rather than describing it. The link goes to this page and carries nothing about you.
Supported Independent Living across Melbourne and Victoria.
A SIL home is only the right home if it is in the right place — near the people you love, the services you rely on, and the life you already have. These are the regions our teams work in today.
If your area is not on this list, it does not automatically mean no — our footprint is still growing, and some supports can begin before a local team is fully established. Tell us where you are and we will give you an honest answer about what is available near you.
Ask about the Fraser Rise home.
Availability changes, and we would rather you asked than read something out of date. Call us and we will tell you exactly what is open today — including if the answer is nothing right now.
Talk to someone who gets it
Leave your details — no forms to wrestle, no call centre. We’ll call you back.