Support Coordination in Ballarat, built around you.
Help to understand your NDIS plan and bring the right supports together, with every decision still yours. Coordination comes to you, at home or by phone or video.
When a plan arrives with more questions than answers
An NDIS plan can feel like a lot to take in. What is each part for? Who do you call first? How do your providers, your community and the NDIS fit together? Support Coordination is there to help with exactly that. A Support Coordinator helps you understand your plan, find and connect with providers, link in with community and mainstream services, and build the confidence to manage more of it yourself over time.
Gencare provides Support Coordination in Ballarat. Your coordinator can meet you at home, or work with you by phone or video, so getting started does not mean getting to an office. Gencare’s Ballarat base is at 706 Sturt Street, in the Ballarat Business Centre.
Your plan, your people, and who holds what
Support Coordination touches every part of a plan without taking any of it out of your hands. Select a part to see how a coordinator can help, and what stays yours.
You
Your plan and your choices stay yours. A Support Coordinator helps you understand, connect and coordinate, but cannot make decisions on your behalf, and does not hold your NDIS funding or pay your providers.
Select any part to see what it does and who holds it.
Your plan was written about your life. A coordinator’s job is to help it feel that way, here in Ballarat.
An example, close to home
Imagine someone in Ballarat who has just received their first NDIS plan. Support Coordination is in it, but the plan reads like it was written in another language, and there are several supports they are not sure how to find.
In a situation like this, a Support Coordinator can help them work through the plan: what each part is for, and what they want from it. From there, the coordinator can help them look at providers and services, including community and mainstream options, and connect with the ones they choose. Along the way, the coordinator can help them keep track of how things are working, and provides progress reports to the NDIA on whether the plan is meeting their needs. Every decision about who supports them, and how, stays with the person whose plan it is.
Support Coordination — Level 2 in Ballarat, answered
Look in the Capacity Building part of your plan. If Support Coordination has been funded, it appears there, and your plan may say which level. Specialist Support Coordination is the level for more complex situations. Our Support Coordination page explains the levels and how the funding works, and how Support Coordination works in practice walks through the day to day. If a review is coming up, our guide to preparing for your plan review is a good place to start.
Yes. Under the NDIS you choose your Support Coordinator, and you can change at any time without waiting for your plan to end. It is worth asking any coordinator how they work and how they handle conflicts of interest, and our guide to choosing the right support coordinator sets out the questions to ask. At Gencare, we stay independent: we help you choose the providers that suit you, not just our own services.
No. In Ballarat, Support Coordination happens at home, or by phone or video, so you can work with your coordinator without travelling anywhere. Gencare’s Ballarat base is at 706 Sturt Street, in the Ballarat Business Centre, and you can find its details on our Ballarat office page.
First, we listen. We ask about your situation and your goals in plain language, and answer your questions, with no pressure to commit. If it feels right, we arrange a free, no-obligation Meet & Greet, at home or online. Nothing begins until you decide to go ahead. If you are exploring other supports in the region too, our Ballarat & Goldfields page brings them together in one place.
More in Ballarat & Goldfields
Support Coordination — Level 2 elsewhere
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Tell us what you need and we will be straight with you about what is available. A real person responds.